Aftermarket Administrative Support Assistant - Part-time
PURPOSE OF THE ROLE:
Responsible for administrative duties that support the provision of our services to Hire Equipment, Spare Parts, Retrofits, Upgrades and Servicing.
Supporting colleagues in the Aftermarket Team to allow them to be more productive and efficient with their time.
KEY RESPONSIBILITIES:
1) Responsible for administrative duties in support of the Aftermarket Team. This can (but is not limited to) include the following tasks:
Support triage of enquiries based on priority score
Prepare standard quotations for approval to send to clients
Create document files
Liaise with clients via email/phone
Assist in client email enquiries and redirect to relevant channel
Maintaining and updating records related to activities that have taken place
Recording meeting minutes and actions
2) To follow all company and customer HSE policies and procedures to ensure a safe working environment and strong safety culture.
3) Working alongside the other business departments to ensure all work elements are completed both accurately and in a timely manner to achieve customer demands.
4) Carry out any other reasonable request or duties as maybe required from time to time.
REPORTING OBLIGATIONS
· Record keeping and providing reports as required by the Aftermarket Team
EXPERIENCE, KNOWLEDGE AND QUALIFICATIONS REQUIRED FOR THE ROLE:
Essential requirements:
· Proven experience in a similar administrative role.
· Proficient in using Microsoft software required for the role, e.g. Office, Word, PowerPoint, Excel and Teams.
· Fluent in English.
Desirable requirements are:
· Previous experience using ERP and CRM systems is desirable
SKILLS AND ATTRIBUTES
· A customer focussed team player with a collaborative mindset and good interpersonal skills
· Naturally calm, positive, well organised.
· Strong administrative skills.
· Able to work methodically under pressure and liaise with clients via telephone/email enquiries.
· Excellent communication skills both written and verbal
· Understands the importance of professional Business to Business communications
· High level of attention to detail and accuracy.
ADDITIONAL INFORMATION
This part time role is based at our Headquarters in Indian Queens, Cornwall. Normal working days are Tuesday to Thursday.
- Department
- Service & Support
- Role
- Aftermarket Administrative Support Assistant – Part Time
- Locations
- Indian Queens, Cornwall (Head Office)
- Employment type
- Part-time
- Employment level
- Administrative
About ELIQUO HYDROK UK
ELIQUO HYDROK provides water treatment solutions that keep seas and rivers clean and drinking water safe.
From flood water management to sewage filtration systems, we provide innovative, environmentally considerate, cost-effective, and practical solutions to municipal water companies.
Our wealth of in-house expertise is backed by a forward-thinking mindset to help customers achieve their long-term goals sustainably.